Privacy Policy

Last Updated: 1/1/2025

At Next Step Recovery, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services. By accessing or using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information from you in the following ways:

• Personally Identifiable Information (PII): This includes information such as your name, phone number, email address, and any other information you provide through contact forms, inquiries, or consultations.
• Health Information: If you inquire about or seek our drug and alcohol treatment services, we may collect health-related information in order to evaluate your needs and provide you with appropriate services. This information is confidential and protected as required by applicable law, including HIPAA (Health Insurance Portability and Accountability Act).
• Payment Information: If you decide to make a payment for services, we may collect financial information such as credit card details. We work with trusted payment processors to handle this information securely.
• Non-Personal Information: This includes information about your device, IP address, browser type, and pages visited on our website. We may collect this information using cookies or other tracking technologies to improve our website’s performance and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide you with the treatment services and support you request.
• To respond to inquiries and provide customer service.
• To communicate important updates, promotions, or information related to your treatment.
• To improve our website and services by analyzing website traffic and user behavior.
• To process payments and ensure the secure handling of financial transactions.
• To comply with legal and regulatory obligations, including HIPAA, which requires us to protect your health information.

3. How We Protect Your Information

We take the protection of your personal and health information seriously. We implement physical, administrative, and technical safeguards to ensure the security and confidentiality of the information you share with us. These safeguards include secure server technology, encryption, and limiting access to authorized personnel only.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors and service providers who help us operate our website, process payments, or provide services related to your treatment.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a legal process, such as a court order or subpoena.
• Emergency Situations: In the event of a medical emergency or if necessary to protect your safety or the safety of others, we may share your information with appropriate authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and improve your browsing experience. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Your Rights and Choices

• Access and Update Your Information: You have the right to request access to the personal information we hold about you. If any of your information is incorrect or incomplete, you can request that we update it.
• Opt-Out of Communications: If you no longer wish to receive marketing emails or other communications from us, you can opt-out by following the unsubscribe instructions included in each communication or by contacting us directly.
• HIPAA Compliance: We adhere to the privacy protections outlined under HIPAA, and you have the right to request a copy of our Notice of Privacy Practices, which explains how we handle and protect your health information.

7. Children’s Privacy

Our services are intended for adults seeking treatment for drug and alcohol addiction. We do not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected information from a child, please contact us immediately so that we can remove the information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of our website. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Next Step Recovery

9121 Atlanta Ave.

Suite 887

Huntington Beach CA 92646

714-909-0516

Info@nextstepoc.com

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.